Return Policy

Last updated: March 5, 2025

This Return Policy describes the conditions under which you may return products purchased from Reviora via https://srexalonkhod.world/ and how refunds are processed. This policy forms part of our Terms of Service. By placing an order, you agree to this Return Policy.

1. Contact Information

For return requests, questions, or to initiate a refund, please contact us:

Reviora
122 W 146th St
New York, NY 10039
United States

contact@srexalonkhod.world

+1 (212) 675-3900

Please include your order number (if you have one), the product(s) you wish to return, and the reason for the return so we can assist you promptly.

2. Eligibility for Returns

You may request a return of unopened, unused products in their original packaging within thirty (30) days of the date of delivery. Products that have been opened, used, or damaged by the customer after delivery are not eligible for return unless otherwise required by law (e.g., defective or not as described). We reserve the right to refuse returns that do not meet these conditions or that appear to have been used beyond normal inspection.

If you believe you have received a defective product or one that does not match the description on the Site, please contact us within 30 days of delivery. We may request photos or other evidence to assess the issue. If we determine that the product is defective or not as described, we will offer a replacement or full refund in accordance with this policy and applicable law.

3. Return Process

To request a return:

• Contact us using the details above within 30 days of delivery.
• Provide your order reference (e.g., order number or email used for the order), the product(s) you wish to return, and the reason.
• Wait for our confirmation and any return instructions (e.g., return address, reference number to include with the package).
• Pack the product(s) securely in their original packaging if possible, and ship them to the address we provide. We recommend using a trackable shipping method and retaining proof of postage.
• Returns are at your expense unless the return is due to our error (e.g., wrong or defective item). In those cases we may provide a prepaid return label or reimburse reasonable return shipping costs upon request and verification.

We are not responsible for items lost or damaged in transit during return. Until we receive the returned product, ownership and risk remain with you.

4. Inspection and Refund Processing

Once we receive the returned product, we will inspect it to ensure it meets the return conditions (unopened, unused, original packaging). If the return is accepted, we will process your refund within fourteen (14) business days of receipt. Refunds will be issued to the original payment method used for the purchase. Depending on your bank or card issuer, it may take additional time for the refund to appear in your account.

If we do not accept the return (e.g., product has been opened or used, or does not meet the eligibility criteria), we will notify you and may return the product to you at your expense or dispose of it in accordance with our procedures. No refund will be issued in such cases unless required by law.

5. Partial Refunds

If only part of an order is returned, we will refund only the price of the returned item(s). Shipping costs paid at checkout may be refunded in full only when the entire order is returned and the return is not due to a change of mind where we have clearly stated that shipping is non-refundable. For returns due to our error (e.g., wrong or defective product), we will refund the full amount paid, including original shipping, and may cover return shipping as described above.

6. Exchanges

We do not offer direct exchanges. If you wish to receive a different product, you may return the original product in accordance with this policy and place a new order for the desired item. Refunds for returns will be processed as described above; the new order will be charged at the current price and shipping terms.

7. Cancellations

You may cancel an order before it has been shipped at no charge. Once the order has been shipped, cancellation is not possible; you may return the product in accordance with this Return Policy after delivery. To request cancellation, contact us as soon as possible using the contact details above.

8. Consumer Rights

This policy does not affect your statutory rights as a consumer under applicable law. If you are located in a jurisdiction that provides mandatory return or refund rights (e.g., certain U.S. state laws or EU consumer rights), those rights apply in addition to or instead of the terms above where required. For example, some jurisdictions allow a longer return period or require that we bear the cost of return shipping in certain circumstances. We will comply with applicable mandatory law.

9. Damaged or Missing Items

If you receive a damaged or incomplete shipment, please contact us within 7 days of delivery. Provide your order number and, if possible, photos of the damage or missing items. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund for the affected item(s). We may need to coordinate with the carrier for claims where damage occurred in transit.

10. Changes to This Policy

We may update this Return Policy from time to time. The current version will always be available on this page with an updated "Last updated" date. Changes apply to orders placed after the effective date of the change. For orders already placed, the version in effect at the time of your order applies unless we are required by law to apply more favorable terms.

11. Contact

For all return-related inquiries:

Reviora
122 W 146th St
New York, NY 10039
United States

contact@srexalonkhod.world

+1 (212) 675-3900